Shipping & Returns

How long does it take for my order to ship? Our web shop is open—we appreciate your support and patience as orders may be delayed. Orders are mostly shipping within 3 business days. ❤️ If you purchased a backordered item, your entire order will ship at the time the backordered item is available.
When will my order arrive if I select UPS Ground? UPS Ground Orders are mostly shipping out within 3 business days. Transit times listed at checkout for UPS Ground are an estimate and not guaranteed. Please select UPS Expedited for faster delivery. 
I'm in the D.C. area, can I pick up my online order locally? To take precautionary measures, we’re suspending local pickups and temporarily closing the shop in our headquarters. We are otherwise operating business and we appreciate your order. We will update you here when local pickup is available again.
I didn't receive my package but tracking says its been delivered. We are not responsible for packages that have been misdelivered by the carrier or stolen. Please follow-up with the carrier to report the package as missing. Let us know the status of the shipment once you have reported the package along with your claim number, and then we will be able to file a claim.
Can I expedite my order? Please select expedited shipping at checkout and we'll ship out your order as soon as possible.  Please contact us at for any questions about shipping times.
Do you ship internationally? Yes, we ship internationally and we are working to lower our international shipping rates. Appointed is not responsible for any international customs regulations or duties that may apply. Please also see our list of international retailers to purchase products within your location.
What is your return policy? We accept the return of unused and unopened product in its original packaging within 14 days of purchase. Please contact us at to coordinate a return. Refunds will be processed within 5 business days, after the package is received at our studio. Please note, your original shipping charges are not refunded. Custom/monogrammed products and markdowns are not eligible for refunds and are final sale. 
How can I update the shipping address for my order? If you created an account at check out, you can sign back in to edit your shipping address. Otherwise, please contact us at with your order number and one of our team members will update it for you.
When will I know when an out of stock product is back in stock? Please sign up for our newsletter to receive more information on new releases and notifications for products that are back in stock.

2021 Planners

Are you restocking 2021 Planners? We will not be restocking 2021 planners.
When will 2021-2022 Planners release? Our 2021-2022 Academic Planner Collection will release in May 2021.
When will my 2021 Planner ship? If you order a 2021 Year Task Planner or 2021 6-Month Task Planner, your entire order is estimated to ship within 1 week of purchase. 
What 2021 Planners are releasing? The 2021 Planner Collection will include: 2021 Year Task Planner, 6-Month Task Planner (Jan - July + July - Dec 2021), 2021 Daily Planner and a brand new 2021 Monthly Planner.
How long will planners be available? Planners will be available online until we sell out, and through select retailers. See our stockists page to search for your local retailer. 
Are there new planner formats this year? Yes! Our 2021 Monthly Planner is an all-new dated format similar to our popular undated Monthly Planner. The Daily Planner is also now available for the 12-month calendar year. For the first time ever, the 6-Month Task Planner is available for purchase as a set.
What is the right planner choice for me? Still unsure what planner is right for you? Take our new planner quiz here, email us at, or chat us online and our team will gladly assist!

Rewards Program

How do I create an account? You can create an account from the Rewards dashboard. If you already have an Appointed account, you are automatically registered for the Rewards program.
How do I check my points balance? You can check your points balance by logging into the Rewards dashboard
Where can I purchase to receive points? Purchases must be made through or at the Appointed shop in Washington, D.C. to receive points. Purchases made through other retailers do not qualify.
Where can I redeem points? Points can only be redeemed for rewards online at
Can I use more than one reward at a time? No. Reward purchases must be made separately and can't be combined with any other discounts/promotions. 
Do my points expire? Points do not expire, but once a reward is redeemed the reward expires 1 year from issue date. Once you redeem points for a reward it cannot be undone.
Can I transfer or combine points/rewards? Points/rewards cannot be transferred or combined with other rewards or other accounts, and are not redeemable for cash or gift cards.
Are there any minimum order requirements? Yes! You must spend $25+ to redeem your $5 discount, $50+ to redeem your $10 discount, $100+ to redeem your $25 discount, and $200+ to redeem your $50 discount. 
Can I receive points if I already follow Appointed on social media? Yes! You can receive points on the Rewards page dashboard for following us on social media. If you have any questions, please email with the email address your Appointed account is under and screenshots that show you follow us and we are happy to credit you!
Are there any products that are exempt from the Rewards Program? All Custom & Volume purchases are exempt.
Any other details I should know about the Rewards program? Product purchased with Rewards points cannot be refunded. Points are determined prior to tax and shipping costs, and after any discounts are applied. You can view our Rewards Grid for additional info! 

Product Information

Where are your products made? All of our products are product American-made. Most of our products are printed locally and finished, packaged and shipped from our Washington, D.C. warehouse. We pride ourselves in sourcing our materials from American companies and small businesses who support our commitment to beautiful and high-quality products. 
Where can I find you locally? Please search for your local stockist here
Why is the ruling only on one side of the paper? Our notebooks are purposefully designed with printing on 1-side so that users have the flexibility for using the backside as they need – for free-form lists, sketching, etc.
Can I monogram more than 3 letters? Currently, we only offer up to 3 capital letters for monogram in two fonts, Serif and Sans Serif. Numbers and symbols are not available for monogram.
What products can be monogrammed? All products that are available for monogram will have an "add monogram" option above the Add to Cart button on the product page. In general, these products include our wired notebooks and workbooks, hardbound books and dated planners.
Do you sell gift cards? Yes, you can find our gift cards here. Printed gift cards ship out within 1 business day from our headquarters in Washington, D.C. and digital gift cards are automatically emailed to the purchaser. 


I'm a social media influencer - can we collaborate? We regularly collaborate with social media influencers to test and share Appointed products. If you are interested in collaborating with us, please send us your information, including any links to your social media pages to
Can we receive product donations? Please email with your request and a team member will review and respond accordingly. Be sure to contact us at least 8 weeks prior to needing the donations in-hand. We place priority to events and organizations located in D.C.
How can I receive high resolution images for products? Please email with your request and a team member will respond accordingly.
Can I interview someone from Appointed for marketing purposes?
Please email with your request and a team member will respond accordingly.
Do you do pop-ups or events? We are currently limiting our number of pop-ups and events, but are happy to take your request into consideration. Please email with details and our team will review and respond accordingly.
How do I apply for Appointed Gives Back? Bi-annually we select a new education-based organization to partner with Appointed Gives Back. To apply for more information, please email