Product Information

Where are your products made?  All of our products are product American-made. 
Most of our products are printed locally and finished, packaged and shipped from our Washington, D.C. warehouse. We pride ourselves in sourcing our materials from American companies and small businesses who support our commitment to beautiful and high-quality products. 
Where can I find you locally? Please search for your local stockist here
Why is the ruling only on one side of your paper? Our notebooks are purposefully designed with printing on 1-side so that users have the flexibility for using the backside as they need – for free-form lists, sketching, etc.
Can I monogram more than 3 letters?
Currently, we only offer up to 3 capital letters for monogram in two fonts, Serif and Sans Serif. Numbers and symbols are not available for monogram.
What products can be monogrammed? All products that are available for monogram will have an "add monogram" option above the Add to Cart button on the product page. In general, these products include our wired notebooks and workbooks, hardbound books and dated planners.
Do you sell gift cards? Yes, you can find our gift cards here. Printed gift cards ship out within 1 business day from our headquarters in Washington, D.C. and digital gift cards are automatically emailed to the purchaser. 
Do you provide a proof for Custom Correspondence? Yes! Once you’ve submitted your order and paid, we will send you a PDF proof for your review in 1-business day. Please respond to this email and approve the proof to begin production. Otherwise, your order will be scheduled to go into production 2-business days after proof has been sent. Should you have any style changes, please respond accordingly and please note that this will delay production.
What is your turnaround for Custom Correspondence? Turnaround is generally 7–10 business days upon proof approval.
Can I change my Custom Correspondence order after it's been processed? Once the order is paid and proof has been approved, you cannot make changes to your order. If you would like to update the quantity, please email hello@appntd.com. However, once an order has gone into production, we cannot accept any changes to your order. Custom Correspondence is final sale.
If I order other products from your website in addition to my Custom Correspondence, will everything ship together?

All products will ship together, unless otherwise requested.

20/21 Planner Preorder

When can I purchase a 2021 planner? 20/21 Academic Planners will be released for preorder on May 5th at 10am.
Why do you preorder? We preorder to ensure we get as accurate a production count as possible on limited-edition product. Dated planners are among our top-sellers and also one of the more costly products we produce. Offering preorder allows us to get a better estimate of quantities, before production begins.
When will my planner ship? Planners will begin shipping in June. You'll receive an email notification when your planner ships with your tracking information.
When does preorder end? Preorder week runs May 5 - May 9. During this time, the Academic Planner Collection is available at 15% off and includes a gift with purchase (but only while supplies last!). After May 9, planners will still be available for purchase and will still ship in June.
What if I order other products, in addition to a planner? If you order a planner before June shipping begins and order additional products in the same order, your entire order will ship together in June.
Can I use my rewards points and the discount on my planner purchase? Yes, and during preorder week you can combine your rewards points with the additional 15% off (no code needed!).
When will Calendar Year Planners release? Calendar Year Planners will release in August.
What Calendar Year Planners are releasing? The Calendar Year Planner Collection will include: 2021 Year Task Planner, 6-Month Task Planner (Jan-Jun 2021), 2021 Weekly Planner, 2021 Monthly Planner and 2021 Wall and Desk Calendars.
How long will planners be available? Planners will be available online at Appntd.com until we sell out. We typically sell out before the new year begins, and encourage ordering as soon as possible.
Are there new planner formats this year? Yes! New formats include the 20/21 Year Task Planner, 6-Month Task Planner, 2021 Weekly Planner, 2021 Monthly Planner.
What is the right planner choice for me? Still insure what planner is right for you? Email us at hello@appntd.com or chat us, and our team will gladly assist!

Rewards Program

How do I create an account? You can create an account on the Rewards page dashboard. If you already have an Appointed account, you are automatically registered for the Rewards program.
Do I receive points for previous purchases? Yes! All purchases that qualify for points have automatically been updated to your account. If you have questions about a previous purchase, feel free to email us at rewards@appntd.com.
Can I use more than one reward at a time? No. Reward purchases must be made separately and cannot be combined with any other promotions.
How do I check my points balance? You can check your points balance by logging into your Appointed account and going to the Rewards page dashboard.
Where can I purchase to receive points? Purchases must be made through Appntd.com or at the Appointed shop in Washington, D.C. to receive points. Purchases made through other retailers do not qualify.
Where can I redeem points? Points can only be redeemed for rewards through Appntd.com or at the Appointed shop in Washington, D.C.
Do my points expire? Points do not expire, but once a reward is redeemed the reward expires 1 year from issue date. Once you redeem points for a reward it cannot be undone.
Can I transfer or combine points/rewards? Points/rewards cannot be transferred or combined with other rewards or other accounts, and are not redeemable for cash or gift cards.
Are there any minimum order requirements? Yes! You must spend $25+ to redeem your $5 discount, $50+ to redeem your $10 discount, $100+ to redeem your $25 discount, and $200+ to redeem your $50 discount. 
Can I receive points if I already follow Appointed on social media? Yes! You can receive points on the Rewards page dashboard for following us on social media. If you have any questions, please email rewards@appntd.com with the email address your Appointed account is under and screenshots that show you follow us and we are happy to credit you!
Are there any products that are exempt from the Rewards Program? All Custom Product is exempt. You cannot earn rewards on Custom purchases and you cannot spend rewards on Custom purchases. This does not include monogram orders. 
Any other details I should know about the Rewards program? Product purchased with Rewards points cannot be refunded. Points are determined prior to tax and shipping costs, and after any discounts are applied. You can view our Rewards Grid for additional info! 

Shipping & Returns

How long does it take for my order to ship?

Our web shop is open—we appreciate your support and patience as orders may be delayed in shipping. ❤️

If you purchased a backordered item, your entire order will ship at the time the backordered item is available.

I'm in the D.C. area, can I pick up my online order locally? To take precautionary measures, we’re suspending local pickups and temporarily closing the shop in our headquarters. We are otherwise operating business and we appreciate your order. We will update you here when local pickup is available again.
I didn't receive my package but tracking says its been delivered. We are not responsible for packages that have been misdelivered by the carrier or stolen. Please follow-up with the carrier to report the package as missing. Let us know the status of the shipment once you have reported the package along with your claim number, and then we will be able to file a claim.
Can I expedite my order? Please contact us hello@appntd.com for rush orders or questions about shipping times.
Do you ship internationally? Yes, we ship internationally and we are working to lower our international shipping rates. Appointed is not responsible for any international customs regulations or duties that may apply. Please also see our list of international retailers to purchase products within your location.
What is your return policy? We accept the return of unused and unopened product in its original packaging within 14 days of purchase. We currently do not offer exchanges on products. Custom, monogrammed product and markdowns are not eligible for refunds and are final sale. Please contact us at hello@appntd.com to coordinate a return.
How can I update the shipping address for my order? If you created an account at check out, you can sign back in to edit your shipping address. Otherwise, please contact us at hello@appntd.com with your order number and one of our team members will update it for you.
When will I know when an out of stock product is back in stock? Please sign up for our newsletter to receive more information on new releases and notifications for products that are back in stock.

Partnerships

I'm a social media influencer - can we collaborate? We regularly collaborate with social media influencers to test and share Appointed products. If you are interested in collaborating with us, please send us your information, including any links to your social media pages to hello@appntd.com
Can we receive product donations? Please email hello@appntd.com with your request and a team member will review and respond accordingly. Be sure to contact us at least 8 weeks prior to needing the donations in-hand. We place priority to events and organizations located in D.C.
How can I receive high resolution images for products? Please email hello@appntd.com with your request and a team member will respond accordingly.
Can I interview someone from Appointed for marketing purposes?
Please email hello@appntd.com with your request and a team member will respond accordingly.
Do you do pop-ups or events? We are currently limiting our number of pop-ups and events, but are happy to take your request into consideration. Please email hello@appntd.com with details and our team will review and respond accordingly.
How do I apply for Appointed Gives Back? Bi-annually we select a new education-based organization to partner with Appointed Gives Back. To apply for more information, please email hello@appntd.com.
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