Shipping & Returns

When will my order ship? Our web shop is open—we appreciate your support and patience as orders may be delayed. ❤️
  • Non-monogram orders typically ship in 1-2 business days
  • Monogram orders typically ship in 2-3 business days
  • Custom orders typically ship in 3-4 weeks
What are your shipping rates?  We offer $5 flat rate shipping and free shipping for orders $75+, for U.S. orders. Simply enter your shipping address at checkout to view specific rates.
What shipping carriers do you use? We use UPS, UPS SurePost, UPS Worldwide, USPS International and DHL. Simply enter your shipping address at checkout to view approximate transit times. Please note that all shipping carriers are currently experiencing delays, and we cannot guarantee delivery dates.
What's the difference between UPS Ground and UPS SurePost? We're pleased to introduce UPS SurePost as a more affordable option to UPS Ground. Please allow additional delivery time, as your order may be passed to USPS for final delivery.
Do you ship to PO Boxes and APO addresses?  Yes! If you're shipping to a PO Box or APO address, please select UPS SurePost.
Do you offer local pick-up? We typically do, but have suspended this service due to the ongoing COVID-19 crisis. We will update our website when we reopen, and hope to see you then!
My tracking has not updated, and my order is delayed. Can you help? Our (small!) team is only able to view the same tracking details as you. We recommend getting in touch with your selected carrier directly, for any further updates. Please note: all carriers are currently experiencing delays.
My tracking says delivered, but I haven't received my order. Can you help?  Carriers sometimes prematurely mark packages as delivered, so please allow at least 48 hours after your package was marked delivered before reaching out. Appointed is not responsible for lost or stolen packages, and we ask that you file a claim directly with your selected carrier. Once you have your claim number, email our team at hello@appntd.com.
Can I expedite my order? Please select UPS 3 Day Select, UPS 2nd Day Air, or UPS Next Day Air shipping at checkout. If you order Monday - Friday before 1pm EST, your order will most likely ship the same day. Please note: we do not ship on holidays or weekends, and UPS Ground is not considered expedited.
Do you ship internationally? Yes! We use USPS International, UPS Worldwide and DHL. Please note: all carriers are currently experience delays, and we cannot guarantee delivery dates. We understand international shipping is expensive, and recommend looking for an international stockist near you!
Are there customs/duties? All international orders are shipped DDU (delivery duties unpaid). When you place an international order, you agree to pay any associated fees, and Appointed is not responsible for any additional charges. We are unable to calculate charges prior to your order, and recommend checking with your local customs office for more information. Shipping fees and taxes will not be refunded if you refuse these charges.
Do you accept international returns?  We accept international returns within 14 days of purchase, for unused and unopened product. We do not cover the cost of international returns. Please ship your return to the following address and email our team at hello@appntd.com with a valid tracking number. Once received, your return will be processed in 5 business days. Original cost of shipping is not refunded, and Appointed is not responsible for any returns lost in transit. No refund will be issued if we do not receive your return.

Appointed LLC
1500 Okie Street NE
Washington, DC 20002
What is your return policy? For US orders: we accept returns within 14 days of purchase, for unused and unopened product. Please email our team at hello@appntd.com and we'll provide a pre-paid return label. Once received, your return will be processed in 5 business days. Original cost of shipping is not refunded, and Appointed is not responsible for any returns lost in transit. No refund will be issued if we do not receive your return.
Do you accept returns on custom or monogrammed product? We do not accept returns on custom or monogrammed product, and all sales are final.
I entered the wrong shipping address at checkout. Can you help? If your order has not shipped yet, we are happy to update your shipping address for you! Please email our team at hello@appntd.com with your order number and new shipping address.
I entered the wrong billing address at checkout. Can you help?  We cannot edit billing addresses after an order is placed. If you entered the wrong billing address at checkout but your order was processed successfully, it will not affect your order's shipment. Please email us at hello@appntd.com if you prefer to cancel and reorder. 
want to order a product that is currently out of stock. When will you restock? Please simply sign up for a restock notification on the product page, and we'll email you right away when we restock! If you order backordered product, your entire order will ship once the backordered item is back in stock.

Planners & Calendars

Are you restocking 2021 planners? We will not be restocking 2021 planners. See our stockists page to search for your local retailer instead!
When will 21-22 planners release? Our 21-22 Planner Collection will release in May 4th at 12pm EST.
What planners are releasing? The 21-22 Planner Collection will include our Year Task Planner, Daily Planner, Weekly Planner Monthly Planner, and Studio Calendar.
Are there any new formats this year? Yes! Our popular Monthly Planner + Studio Calendar.
When will 2022 planners release? Our 2022 Planner Collection will release in September 2021.

Rewards Program

How do I create an account? You can create an account from the Rewards dashboard. If you already have an Appointed account, you are automatically registered for the Rewards program.
How do I check my points balance? You can check your points balance by logging into the Rewards dashboard
Where can I purchase to receive points? Purchases must be made through appointed.co or at the Appointed shop in Washington, D.C. to receive points. Purchases made through other retailers do not qualify.
Where can I redeem points? Points can only be redeemed for rewards online at appointed.co.
Can I use more than one reward at a time? No. Reward purchases must be made separately and can't be combined with any other discounts/promotions. 
Do my points expire? Points do not expire, but once a reward is redeemed the reward expires 1 year from issue date. Once you redeem points for a reward it cannot be undone.
Can I transfer or combine points/rewards? Points/rewards cannot be transferred or combined with other rewards or other accounts, and are not redeemable for cash or gift cards.
Are there any minimum order requirements? Yes! You must spend $25+ to redeem your $5 discount, $50+ to redeem your $10 discount, $100+ to redeem your $25 discount, and $200+ to redeem your $50 discount. 
Can I receive points if I already follow Appointed on social media? Yes! You can receive points on the Rewards page dashboard for following us on social media. If you have any questions, please email rewards@appntd.com with the email address your Appointed account is under and screenshots that show you follow us and we are happy to credit you!
Are there any products that are exempt from the Rewards Program? All Custom & Volume purchases are exempt.
Any other details I should know about the Rewards program? Product purchased with Rewards points cannot be refunded. Points are determined prior to tax and shipping costs, and after any discounts are applied. You can view our Rewards Grid for additional info! 

Product Information

Where are your products made? All of our products are product American-made. Most of our products are printed locally and finished, packaged and shipped from our Washington, D.C. warehouse. We pride ourselves in sourcing our materials from American companies and small businesses who support our commitment to beautiful and high-quality products. 
Where can I find you locally? Please search for your local stockist here
Why is the ruling only on one side of the paper? Our notebooks are purposefully designed with printing on 1-side so that users have the flexibility for using the backside as they need—for free-form lists, sketching, etc.
Can I monogram more than 3 letters? Currently, we only offer up to 3 capital letters for monogram in two fonts, Serif and Sans Serif. Numbers and symbols are not available for monogram. All monograms will be centered, without spaces.
What products can be monogrammed? All products that are available for monogram will have an "add monogram" option on the product page. In general, these products include our wired notebooks and workbooks, hardbound books and dated planners.
Do you sell gift cards? Yes, you can find our gift cards here. Printed gift cards ship out within 1 business day from our headquarters in Washington, D.C. and digital gift cards are automatically emailed to the purchaser. 

Partnerships

I'm a social media influencer - can we collaborate? We regularly collaborate with social media influencers to test and share Appointed products. If you are interested in collaborating with us, please send us your information, including any links to your social media pages to hello@appntd.com
Can we receive product donations? Please email hello@appntd.com with your request and a team member will review and respond accordingly. Be sure to contact us at least 8 weeks prior to needing the donations in-hand. We place priority to events and organizations located in D.C.
How can I receive high resolution images for products? Please email hello@appntd.com with your request and a team member will respond accordingly.
Can I interview someone from Appointed for marketing purposes?
Please email hello@appntd.com with your request and a team member will respond accordingly.
Do you do pop-ups or events? We are currently limiting our number of pop-ups and events, but are happy to take your request into consideration. Please email hello@appntd.com with details and our team will review and respond accordingly.
How do I apply for Appointed Gives Back? Each year we select a new education-based organization to partner with Appointed Gives Back. To apply for more information, please email hello@appntd.com.
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